Open Arms Hospice
Medicare-certified hospice in Novi, MI
Medicare-certified4★ family survey89% would definitely recommend
Public-record details
- Address
- 39500 W Ten Mile Rd, Novi, MI 48375
- Phone
- (248) 979-5572
- Listed under
- 4–5 star family rating, Offers higher levels of care, Serves nursing home residents, Serves assisted living residents, Experienced with dementia
- Medicare CCN
- 231671
- Ownership
- For-profit
- Medicare-certified since
- Sep 13, 2019
- Family survey star rating
- 4 of 5
- Families who would definitely recommend
- 89%
- Families rating the hospice 9 or 10
- 82%
- Hospice Care Index
- 9 of 10
- Average patients per day
- 59
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Oakland
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 85% |
| Provided timely help | 83% |
| Treated the patient with respect | 95% |
| Gave the right emotional and spiritual support | 96% |
| Helped with pain and symptoms | 74% |
| Would definitely recommend (family) | 89% |
| Rated the hospice 9 or 10 out of 10 | 82% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 9 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 90.07% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 74.9% |
| Medicare spending per patient | $19,615 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 42% |
| Assisted living | 51% |
| Skilled nursing facilities | 7% |
Patients' main diagnoses
| Cancer | 8% |
| Dementia | 57% |
| Heart and circulatory disease | 17% |
| Stroke | 5% |
| Other conditions | 11% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.