Excelacare Hospice
Medicare-certified hospice in Lubbock, TX
Medicare-certified3★ family survey85% would definitely recommend
Public-record details
- Address
- 3223 South Loop 289, Ste 110b, Lubbock, TX 79423
- Phone
- (806) 791-0043
- Listed under
- Offers higher levels of care, Serves nursing home residents, Serves assisted living residents
- Medicare CCN
- 671561
- Ownership
- For-profit
- Medicare-certified since
- Apr 12, 2007
- Family survey star rating
- 3 of 5
- Families who would definitely recommend
- 85%
- Families rating the hospice 9 or 10
- 82%
- Hospice Care Index
- 9 of 10
- Average patients per day
- 606
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Lubbock
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 80% |
| Provided timely help | 76% |
| Treated the patient with respect | 92% |
| Gave the right emotional and spiritual support | 90% |
| Helped with pain and symptoms | 77% |
| Would definitely recommend (family) | 85% |
| Rated the hospice 9 or 10 out of 10 | 82% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 9 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 99.86% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 62.7% |
| Medicare spending per patient | $23,959 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 45% |
| Assisted living | 20% |
| Nursing facilities | 35% |
Patients' main diagnoses
| Cancer | 13% |
| Dementia | 25% |
| Heart and circulatory disease | 29% |
| Respiratory disease | 12% |
| Stroke | 7% |
| Other conditions | 15% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.
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