West River Hospice
Medicare-certified hospice in Needham, MA
Medicare-certified84% would definitely recommend
Public-record details
- Address
- 63 Kendrick Street, Needham, MA 02494
- Phone
- (781) 707-9524
- Listed under
- Offers higher levels of care, Serves nursing home residents, Serves assisted living residents, Experienced with dementia
- Medicare CCN
- 221604
- Ownership
- For-profit
- Medicare-certified since
- Aug 29, 2017
- Families who would definitely recommend
- 84%
- Families rating the hospice 9 or 10
- 86%
- Hospice Care Index
- 6 of 10
- Average patients per day
- 43
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Norfolk
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 79% |
| Provided timely help | 78% |
| Treated the patient with respect | 90% |
| Gave the right emotional and spiritual support | 93% |
| Helped with pain and symptoms | 64% |
| Would definitely recommend (family) | 84% |
| Rated the hospice 9 or 10 out of 10 | 86% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 6 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 65.33% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 29.6% |
| Medicare spending per patient | $18,786 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 38% |
| Assisted living | 23% |
| Nursing facilities | 36% |
| Skilled nursing facilities | 3% |
Patients' main diagnoses
| Cancer | 21% |
| Dementia | 41% |
| Heart and circulatory disease | 15% |
| Stroke | 6% |
| Other conditions | 17% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.