Supportive Care of Orleans
Medicare-certified hospice in Albion, NY
Medicare-certified90% would definitely recommend
Public-record details
- Address
- 14080 West Avenue, Rt31 West, Albion, NY 14411
- Phone
- (585) 589-0809
- Listed under
- Offers higher levels of care, Nonprofit
- Medicare CCN
- 331557
- Ownership
- Nonprofit
- Medicare-certified since
- Dec 9, 1994
- Families who would definitely recommend
- 90%
- Families rating the hospice 9 or 10
- 90%
- Hospice Care Index
- 9 of 10
- Average patients per day
- 15
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Orleans
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 92% |
| Provided timely help | 92% |
| Treated the patient with respect | 99% |
| Gave the right emotional and spiritual support | 94% |
| Helped with pain and symptoms | 85% |
| Would definitely recommend (family) | 90% |
| Rated the hospice 9 or 10 out of 10 | 90% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 9 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 95.83% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 29.9% |
| Medicare spending per patient | $10,194 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 98% |
| Hospitals | 2% |
Patients' main diagnoses
| Cancer | 48% |
| Dementia | 12% |
| Heart and circulatory disease | 12% |
| Other conditions | 16% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.