Hope Hospice & Palliative Care
Medicare-certified hospice in Germantown, TN
Medicare-certified3★ family survey77% would definitely recommend
Public-record details
- Address
- 3085 Fountainside Dr, Ste 210, Germantown, TN 38138
- Phone
- (901) 560-3600
- Listed under
- Offers higher levels of care, Serves assisted living residents, Experienced with dementia
- Medicare CCN
- 441604
- Ownership
- Other
- Medicare-certified since
- Jun 21, 2021
- Family survey star rating
- 3 of 5
- Families who would definitely recommend
- 77%
- Families rating the hospice 9 or 10
- 76%
- Hospice Care Index
- 6 of 10
- Average patients per day
- 51
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Shelby
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 74% |
| Provided timely help | 68% |
| Treated the patient with respect | 88% |
| Gave the right emotional and spiritual support | 93% |
| Helped with pain and symptoms | 75% |
| Would definitely recommend (family) | 77% |
| Rated the hospice 9 or 10 out of 10 | 76% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 6 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 100% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 17.9% |
| Medicare spending per patient | $16,025 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 44% |
| Assisted living | 52% |
| Nursing facilities | 4% |
Patients' main diagnoses
| Cancer | 15% |
| Dementia | 34% |
| Heart and circulatory disease | 23% |
| Respiratory disease | 9% |
| Stroke | 9% |
| Other conditions | 12% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.