Carilion Franklin Memorial Hospital
Medicare-certified hospice in Rocky Mount, VA
Medicare-certified5★ family survey91% would definitely recommend
Public-record details
- Address
- 453 S Main St, Rocky Mount, VA 24151
- Phone
- (540) 224-4800
- Listed under
- 4–5 star family rating, Offers higher levels of care, Serves nursing home residents, Nonprofit
- Medicare CCN
- 491520
- Ownership
- Nonprofit
- Medicare-certified since
- Jun 29, 1994
- Family survey star rating
- 5 of 5
- Families who would definitely recommend
- 91%
- Families rating the hospice 9 or 10
- 84%
- Hospice Care Index
- 10 of 10
- Average patients per day
- 36
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Franklin
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 89% |
| Provided timely help | 86% |
| Treated the patient with respect | 96% |
| Gave the right emotional and spiritual support | 94% |
| Helped with pain and symptoms | 84% |
| Would definitely recommend (family) | 91% |
| Rated the hospice 9 or 10 out of 10 | 84% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 10 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 83.92% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 42.6% |
| Medicare spending per patient | $13,571 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 80% |
| Assisted living | 3% |
| Nursing facilities | 13% |
| Skilled nursing facilities | 3% |
| Hospitals | 1% |
Patients' main diagnoses
| Cancer | 28% |
| Dementia | 16% |
| Heart and circulatory disease | 11% |
| Respiratory disease | 14% |
| Stroke | 9% |
| Other conditions | 23% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.