Medical Services of America Home Health & Hospice
Medicare-certified hospice in Richlands, VA
Medicare-certified5★ family survey89% would definitely recommend
Public-record details
- Address
- 1935 Front Street, Richlands, VA 24641
- Phone
- (276) 964-4202
- Listed under
- 4–5 star family rating, Offers higher levels of care, Serves nursing home residents, Serves assisted living residents
- Medicare CCN
- 491557
- Ownership
- For-profit
- Medicare-certified since
- Aug 2, 2000
- Family survey star rating
- 5 of 5
- Families who would definitely recommend
- 89%
- Families rating the hospice 9 or 10
- 86%
- Hospice Care Index
- 8 of 10
- Average patients per day
- 56
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Tazewell
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 91% |
| Provided timely help | 85% |
| Treated the patient with respect | 95% |
| Gave the right emotional and spiritual support | 92% |
| Helped with pain and symptoms | 82% |
| Would definitely recommend (family) | 89% |
| Rated the hospice 9 or 10 out of 10 | 86% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 8 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 97.5% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 55.6% |
| Medicare spending per patient | $14,652 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 67% |
| Assisted living | 27% |
| Skilled nursing facilities | 5% |
Patients' main diagnoses
| Cancer | 21% |
| Dementia | 29% |
| Heart and circulatory disease | 13% |
| Respiratory disease | 18% |
| Other conditions | 19% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.