Heartland Hospice (Newport News)
Medicare-certified hospice in Newport News, VA
Medicare-certified3★ family survey86% would definitely recommend
Public-record details
- Address
- 41 Old Oyster Point Road Ste D, Newport News, VA 23602
- Phone
- (757) 594-8215
- Listed under
- Offers higher levels of care, Serves nursing home residents, Serves assisted living residents, Experienced with dementia
- Medicare CCN
- 491575
- Ownership
- For-profit
- Medicare-certified since
- Mar 16, 2005
- Family survey star rating
- 3 of 5
- Families who would definitely recommend
- 86%
- Families rating the hospice 9 or 10
- 79%
- Hospice Care Index
- 9 of 10
- Average patients per day
- 65
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Newport News City
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 79% |
| Provided timely help | 77% |
| Treated the patient with respect | 91% |
| Gave the right emotional and spiritual support | 91% |
| Helped with pain and symptoms | 69% |
| Would definitely recommend (family) | 86% |
| Rated the hospice 9 or 10 out of 10 | 79% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 9 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 96.43% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 64.3% |
| Medicare spending per patient | $16,864 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 61% |
| Assisted living | 29% |
| Nursing facilities | 9% |
| Skilled nursing facilities | 1% |
Patients' main diagnoses
| Cancer | 26% |
| Dementia | 32% |
| Heart and circulatory disease | 9% |
| Respiratory disease | 5% |
| Stroke | 15% |
| Other conditions | 21% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.
Other hospices in Newport News
Riverside Hospice CareMedicare-certified3★ family survey83% would definitely recommendSentara Home Care Services - Newport NewsMedicare-certified3★ family survey78% would definitely recommendAffinity Care of Virginia LLCMedicare-certified2★ family survey77% would definitely recommendGentiva IIMedicare-certified87% would definitely recommendPersonal Touch Home Care & Hospice-Newport NewsMedicare-certified75% would definitely recommendVirginia Health HospiceMedicare-certified57% would definitely recommend