Bon Secours Hospice and Palliative Care
Medicare-certified hospice in Richmond, VA
Medicare-certified3★ family survey82% would definitely recommend
Public-record details
- Address
- 2603 Nine Mile Rd Ste 220, Richmond, VA 23223
- Phone
- (804) 309-3660
- Listed under
- Offers higher levels of care, Serves nursing home residents, Serves assisted living residents, Inpatient hospice unit care, Nonprofit
- Medicare CCN
- 491514
- Ownership
- Nonprofit
- Medicare-certified since
- Feb 23, 1993
- Family survey star rating
- 3 of 5
- Families who would definitely recommend
- 82%
- Families rating the hospice 9 or 10
- 83%
- Hospice Care Index
- 9 of 10
- Average patients per day
- 145
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Carroll
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 82% |
| Provided timely help | 79% |
| Treated the patient with respect | 90% |
| Gave the right emotional and spiritual support | 90% |
| Helped with pain and symptoms | 79% |
| Would definitely recommend (family) | 82% |
| Rated the hospice 9 or 10 out of 10 | 83% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 9 of 10 |
| Patients who got all 7 recommended care processes at admission (comprehensive assessment) | 96.43% |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 62.7% |
| Medicare spending per patient | $8,447 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 72% |
| Assisted living | 11% |
| Nursing facilities | 11% |
| Inpatient hospice units | 4% |
| Hospitals | 2% |
Patients' main diagnoses
| Cancer | 26% |
| Dementia | 14% |
| Heart and circulatory disease | 14% |
| Respiratory disease | 13% |
| Stroke | 9% |
| Other conditions | 25% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.
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