Serenity First LLC
Medicare-certified hospice in Richmond, VA
Medicare-certified88% would definitely recommend
Public-record details
- Address
- 4915 Fitzhugh Avenue, Richmond, VA 23230
- Phone
- (804) 562-5730
- Listed under
- Offers higher levels of care, Serves assisted living residents, Experienced with dementia
- Medicare CCN
- 491638
- Ownership
- For-profit
- Medicare-certified since
- Apr 22, 2021
- Families who would definitely recommend
- 88%
- Families rating the hospice 9 or 10
- 83%
- Hospice Care Index
- 8 of 10
- Average patients per day
- 64
- Levels of care
- Routine home care and at least one higher level (continuous home care, inpatient or respite)
- County
- Henrico
What families said
From the CAHPS Hospice Survey, sent by CMS-approved vendors to family caregivers after a patient's death (Oct 2023–Sep 2025). Share of families answering the most positive way:
| Communicated well with the family | 85% |
| Provided timely help | 75% |
| Treated the patient with respect | 94% |
| Gave the right emotional and spiritual support | 93% |
| Helped with pain and symptoms | 84% |
| Would definitely recommend (family) | 88% |
| Rated the hospice 9 or 10 out of 10 | 83% |
Quality measures
| Hospice Care Index (0–10, higher is better) | 8 of 10 |
| Patients visited by a registered nurse or social worker on at least 2 of their last 3 days of life | 36.4% |
| Medicare spending per patient | $18,799 |
Who this hospice serves
Where care was provided (share of care days)
| Private homes | 32% |
| Assisted living | 65% |
| Nursing facilities | 2% |
Patients' main diagnoses
| Cancer | 18% |
| Dementia | 39% |
| Heart and circulatory disease | 20% |
| Respiratory disease | 6% |
| Stroke | 9% |
| Other conditions | 11% |
Family survey scores cover families of patients who died under this hospice's care, collected by CMS-approved survey vendors. A missing score usually means the hospice is new or small, not that it is poor. You can switch hospices once per benefit period — see Medicare.gov.
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